Below is a list of some of the most frequently asked questions we receive from clients. For more in-depth tutorials and guides, please be sure to check out our Knowledgebase. Alternatively, you can also submit a Support Ticket any time.

• How long will it take to setup my server?

  Your server will be setup instantaneously following purchase confirmation. Players should then be able to connect within a matter of seconds.

• Can I upgrade/downgrade my server?

  Certainly! You can upgrade or downgrade your server whenever you wish from within your Client Panel. Learn More!

• What is your refund policy?

  We provide FULL and immediate refunds within 48 hours following any purchase, for any reason. No questions asked!

• What forms of payment do you accept?

  We accept all debit/credit cards endorsed by VISA, Discover, and Mastercard, as well as PayPal, and Bitcoin.

• Can you help me grow my Hytale server?

  Yes! We offer an addon which provides fully automated marketing and exposure for your server on various sites within the broader Hytale Hub Network.

• Can I convert my Minecraft builds into Hytale?

  Yes! You can add as many secondary accounts for your server’s staff members as you’d like, and can also customize their permissions and access levels.

• Can I add sub-accounts to my control panel?

  Yes! You can add as many secondary accounts for your server's staff members as you'd like and also customize their permissions and access levels.